A pre-alert is letting ByOrder know that a product is on its way for you: what it is, how much it cost you and which tracking number it will arrive with. With that notice we keep an eye out for your product, can verify it and have the information needed to handle the import correctly.
What is a pre-alert?
The word says it all: it is a way of giving notice. When you buy something and ship it to your locker, you tell us that the product is coming for you.
Why does it matter?
A pre-alert serves two purposes: it lets us know a product is coming and it allows us to verify that it is the one you expect. For example, if you ship a phone, you tell us it is a phone, how much it cost you and which tracking number it will arrive with.
Frequently asked questions
What does pre-alert mean?
It means giving notice. You let ByOrder know that a product is on its way for you.
What information should I give in the pre-alert?
What the product is, how much it cost you and which tracking number it will arrive with.
What does ByOrder use that information for?
To keep an eye out for the product, verify that it is the one you expect and have what is needed to handle the import correctly.