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    Learning path · How to use ByOrder

    How to use ByOrder

    Short guides for every task on the platform, from creating your locker to tracking your package. If something does not go as expected, first step: take a deep breath.

    • 9 lessons
    • 2 videos · 2 min
    • 4 modules
    Start with lesson 1 Estimate your shipping
    Start here · Lesson 3 · 0:48What a pre-alert is and why you should do itOpen the full lesson
    Module 1

    First steps

    Create your account and learn your identifier.

    1. ReadingLesson 1 · Step-by-step guideHow to create your locker with ByOrderCreating your virtual locker with ByOrder is free: register your details, confirm your email and find your Miami address under Mi Dirección.
    2. ReadingLesson 2 · Step-by-step guideWhat the suite number is and why it matters so muchWhat the suite number is: your identifier as a ByOrder customer. It must be on every purchase so we know the package is yours.
    Module 2

    Before your purchase arrives

    Let us know what is on its way.

    1. 0:48Lesson 3 · Video and guideWhat a pre-alert is and why you should do itWhat a pre-alert is: letting ByOrder know a product is on its way for you, what it is, how much it cost and which tracking number it will arrive with.
    2. 1:02Lesson 4 · Video and guideBenefits of a pre-alert: 3 problems you avoidBenefits of a pre-alert: we identify your product, you declare its real value and you avoid extra costs or holds for not being able to back up the price.
    3. ReadingLesson 5 · Step-by-step guideHow to pre-alert your package step by stepHow to pre-alert a package with ByOrder: describe the item, enter the tracking number and the value in dollars, choose the address and upload the invoice.
    Module 3

    While your package travels

    Track your package or ask us to buy for you.

    1. ReadingLesson 6 · Step-by-step guideHow to track your packageHow to track your package from the US: understand the stages of your ByOrder shipment and what each one means, from pre-alert to delivery.
    2. ReadingLesson 7 · Step-by-step guideHow to get a Personal Shopper quotePersonal Shopper in the United States: how to get a quote from ByOrder, what details to send and what happens after you approve your purchase.
    Module 4

    If something goes wrong

    First step: take a deep breath.

    1. ReadingLesson 8 · Step-by-step guideMy package is delayed: what to doDelayed package: what to do step by step. Take a deep breath, check your shipment's stage, confirm your details and write to us with your tracking.
    2. ReadingLesson 9 · Step-by-step guideWhat happens if your package has an issueDamaged or lost package: what to do. The types of package issues, how ByOrder reviews them and what we need from you to help.

    How we work

    The ByOrder principles

    1. 01

      First you learn, then you decide

      This is a place to understand how to import. When you are ready, write to us.

    2. 02

      The full cost before you buy

      We quote the complete amount so you can decide with no surprises.

    3. 03

      We tell you what we know

      If something happens to your package, we tell you what is confirmed and what the next step is.

    4. 04

      Real people in Cali

      A team with a physical office that receives, imports and delivers your purchase.

    One thing leads to another

    Keep learning

    Virtual lockerWhat it is, how it works and what sets us apart.Shop in the USAStores, suppliers and discounts.Estimate your shippingEstimate the cost before you buy.