Virtual locker and Personal Shopper · Cali, Colombia
Learn how to import from the United States to Colombia
Shop in United States stores with a real team that receives, imports and delivers your package, and explains every step.
- 7 years importing from the US
- 400+ reviews from customers
- Office in Cali Avenida 3A Norte
- NIT 901757188-3 DIAN electronic invoicing
Choose your path
How do you want to shop?
Virtual locker
You shop, we bring it
- You buy directly in the US store
- Your Miami address, free
- You pay shipping when it arrives in Colombia
Personal Shopper
We buy for you
- Send us the link or the model
- We compare stores and send you a quote
- Insurance included in the operation
Coverage
From any US store to your city in Colombia
Online stores ship from all over the country to your address in Miami. From there it flies to Cali and we send it to your city. Hover over the map.
- US online stores (some of many)
- Miami and Cali
- Domestic shipping in Colombia
Get a quote from a real person
Tell us what you want to bring
Paste the product link or type the model. An advisor from the team replies on WhatsApp. If you prefer to do the math yourself, use the shipping calculator.
What we usually import
What can you bring with ByOrder?
Not on the list? Write to us and we will review your product. We do not ship weapons, flammables or drones.
LaptopsTo study, work or create.Get a quote 
Cell phonesCheck the model and compatibility before buying.Get a quote 
Monitors and accessoriesScreens, headphones and peripherals.Get a quote 
Electronic componentsThe parts your computer needs.Get a quote 
Clothing and shoesSneakers and apparel from US stores.Get a quote 
Personal accessoriesWatches and details for you.Get a quote 
Makeup and skincareYour routine, from the US.Get a quote 
Perfumes and colognesReviewed product by product.Get a quote 
Vitamins and supplementsEach item is verified.Get a quote
Stores
Shop in the stores you already know
And in any online store that ships within the United States. Each store decides whether it accepts your address and payment method.
- AmazonEverything
What you are looking for is probably already here.
You will find almost everything here and it usually reaches Miami fast. Before paying, check whether Amazon or a third party sells it, and whether your order ships in several boxes.
- eBayNew and used
Where hard-to-find treasures show up.
Your best option for rare finds, used items and collectibles. Just check the seller reputation and the item condition before you buy.
- WalmartHome and more
Everyday essentials at US prices.
Great for home and everyday basics at a good price. If it does not accept your locker address, try the residential one or ask us to buy it for you.
- Best BuyTechnology
New tech backed by the store.
If you want new technology with a store warranty, this is the place, and sale season is worth a look. It sometimes declines foreign cards or addresses.
- B&H Photo VideoPhoto and video
A paradise for photo and video.
The place for cameras, lenses and photo, video and audio gear. Before buying, check which accessories are included and which version of the product it is.
- NeweggComponents
Build the PC you have in mind.
Perfect if you are building or upgrading your PC: graphics cards, processors, memory. Make sure the parts are compatible before you pay.
- GameStopVideo games
Your next console could be here.
Consoles, games and gaming accessories, new and refurbished. Check the region of the game or console so it works for you.
- AlienwareGaming gear
Gaming power, ready to play.
High-performance gaming computers. Since they are high-value items, remember that insurance is mandatory on purchases over USD 300.
How it works
From the store to your door in 4 steps
- Step 1
You shop
Choose your product in the store and ship it to your address in Miami.
- Step 2
You pre-alert
Tell us what is coming, what it cost and its tracking number.
- Step 3
It travels
We receive it, import it and you follow every stage in your account.
- Step 4
You receive
You pay when it arrives and pick it up in Cali or we ship it to you.
Real support
A person guides you from start to finish
We answer you on WhatsApp, we let you know at every stage and, if something happens, we tell you what we know and what the next step is.
- Virtual assistant in real time and team members when you need them
- Creating your locker is free and you get your Miami address
- A quote with the full cost before you decide
- With Virtual Locker you pay for shipping when your package is already in Colombia
- If the store does not accept your card or address, we buy for you with Personal Shopper
- Alerts when your package changes stage and tracking in your account
- Physical office in Cali and domestic shipping to your city
Hi, I want to bring a laptop I saw on Amazon. How do I do it?
Hi! Happy to help. Send me the product link and your city.
amazon.com/… · Medellín
Done. I will prepare a quote with the full cost before you decide.
Pre-alert created · Your purchase is registered
Received in Miami · Your package is on its way to Colombia
Your package arrived in Cali. We are shipping it to Medellín today.
Example conversation
Who is behind it
"Our mission is that no Colombian ever suffers through an import again."
Christian Jessel, founder and CEO of ByOrder
ByOrder was born when a university student tried to bring a computer from the United States and faced delays and silence. Today it is a team in Cali dedicated to making sure your purchase arrives with support.
Learn before you buy
Guides to shop with confidence
What is a virtual locker and how does it work
What is a virtual locker: a US address that receives your purchases and ships them to Colombia. We explain it in less than a minute.
Read the guide →How to create your locker with ByOrder
Creating your virtual locker with ByOrder is free: register your details, confirm your email and find your Miami address under Mi Dirección.
Read the guide →How to buy on Amazon from Colombia
How to buy on Amazon from Colombia with your locker: choose your product, check the address, pay and create your pre-alert. Step by step.
Read the guide →How to pre-alert your package step by step
How to pre-alert a package with ByOrder: describe the item, enter the tracking number and the value in dollars, choose the address and upload the invoice.
Read the guide →How to track your package
How to track your package from the US: understand the stages of your ByOrder shipment and what each one means, from pre-alert to delivery.
Read the guide →My package is delayed: what to do
Delayed package: what to do step by step. Take a deep breath, check your shipment's stage, confirm your details and write to us with your tracking.
Read the guide →Virtual Locker or Personal Shopper?
Virtual locker or Personal Shopper: with the locker you buy; with Personal Shopper, ByOrder finds, quotes and buys for you. See which fits you.
Read the guide →
Search the guides
Have a question?
Type what you want to know and we instantly show you the guide that explains it.
Frequently asked questions
Does opening a locker cost anything?
No. Creating your locker with ByOrder is free.
When do I pay for shipping?
With Virtual Locker, when your package is already in Colombia, ready for dispatch. With Personal Shopper you approve and pay the quote before the purchase.
Can you guarantee a delivery date?
We handle timing as an estimated window, because it depends on receipt in Miami, the flight cycle and customs.
What happens if my package has a problem?
We log the issue, gather evidence and tell you what is confirmed and what the next step is.
Your next purchase in the United States starts here
Create your free locker or tell us what you want to bring.